Welcome to the world of aviation. You are about to embark on a journey of adventure, exploration, and discovery. Throughout history, we have dreamed about achieving the freedom and power of flight. We have looked to the sky, marveled at the birds, and wondered what it must be like to escape the bonds of earth to join them. This 5 days certificate course will give you experience of flying, understanding aerodynamic, understand the control tower, and the communication in the air. You will become capturn of a sport aircraft (AT4). Your will walk the earth with your eyes turned skyward. The flying hours can be car forward towards your flying hours if choose to pursue your pilot licence.

This course has been developed to provide students with the knowledge and practical skills to enhance opportunities for employment and promotion within the field of airport management. As part of this course, they will also have an option of experiencing actual flying. Ths will provide students an opportunity to better understand the holistic airport management from all possible aspect. This course will provide the student with thorough knowledge of airport systems and processes. Graduates of this course have successfully gained employment with both international and regional airports.

Been skillful in customer handling will create good and lasting impression over the phone and greatly enhance the contact rate with our target audient. This program provides an innovative approach towards marketing that aim to cultivate “standout among the rest” in achieving superior sales closure results, enhanced customer satisfaction and recurring sales opportunities. This course extends from operation level to management level. It includes various techniques in developing KPI for better call centre performance. It is like seeing your customer, and understanding the person you are talking to through a Crystal Ball adopting the power of Customer relationship Management. This will also be a good networking session, during training session and lunch; you will be to mingle with top managerial level and decision maker from reputable corporations.

PROGRAMME AIM

• “How to Be Irresistible to your Customer: The Mastery Series”! – The crystal Ball
• To understand the framework of customer service performance in sales and marketing by applying SmartCall ©
• To understand the customer sales transition process and how SmartCall © can enhance this process
• To apply relationship management through telemarketing channels using Crystall Ball © concepts
• Problem Solving Strategies (& customer handling skills)
• Evaluate your operation and design a KPI suitable for you operation

At the end of the workshop, you will be able to:

1. Understand the customer sales transition process and the sales call structure
2. Better control the conversation
3. Demonstrate the skill of effective communication
4. Demonstrate an understanding of the closing techniques
5. Demonstrate the ability to handle difficult callers
6. Understand your operation and develop KPI for better operation efficiency

For Enquires: Please email to courses@smartteam.com.sg or call 6395 3630 our course coordinator for more information.

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This 5-(½)days course (15 hrs) in the introduction to managing telemarketing performance builds upon sales skills and essential tele-skills training. This course will coach delegates to identify sales skill development areas from the call monitoring sessions with the tele-sales representatives (CSO or TSR). The delegates will then learn how to sharpen their sales skills during this workshop using as many “real life” campaign examples. These exercises put the delegates into new situations, where the creative use of sales skills and knowledge are required.

Campaign specific team sales workshops have also been developed to identify the sales skills. These will allow the team to share sales experiences, by having brainstorming sessions to overcome sales hurdles, and allowing lower performers to observe the techniques of high achievers – all improving the conversion rates without a loss in quality on the sales campaigns.

PROGRAMME AIM

• To understand the customer sales transition process and the sales call structure
• To demonstrate an understanding of the need for a positive introduction
• To write their own “hook”
• To demonstrate an understanding of the need for good questioning of listening skills
• To demonstrate an understanding of the need to march the product to the customer
• To identify buying signals
• To demonstrate an understanding of closing techniques
• To identify the main features and benefits of the product
• To identify and provide solutions to the campaign customer objections
• To demonstrate an understanding of the need to summarize the call.

Opportunities arises from this course:

The major industries of employment ranges from Marketing Research Companies, Banks, Financial Institutions and Insurance Companies. These industries are growing and there are huge demand for operation staff (including Customer Service Officers/ Telemarketing Specialists) and management positions. This module of telemarketing leverages on the professional certificate / diploma / degree that you pursue. As these growing industries complement with the complexity of customers by launching their new products through tele-marketing. At the end of the course, you will have a good glimpse of these growing industries.

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This 10-(½) days course (30 hrs) in the introduction to General Insurance builds upon an understanding of various insurance types and essential skills in its applications. This course will coach delegates to identify various general insurance knowledge and scenarios that is a requirement in attaining a general insurance certification in Singapore. The understanding and evaluating of various insurance products (personal accidents, health insurance, life, and auto insurance) and their development will sharpen the sales skills during this workshop using as many “real life” campaign examples. These exercises put the delegates into new situations, where the creative use of sales skills and knowledge are required.

The delegates will learn basic knowledge of General insurance and with this knowledge able to identify the uniqueness, differentiate the various packaging of the insurance products, and develop the selling skills required.

PROGRAMME AIM

• To have a full understand of general insurance
• To have a firm grips of basic concepts and principles of insurance
• To attain a general certification of insurance in Singapore.
• To be able to evaluate insurance products effectively
• To identify the main features and benefits of a general insurance product
• To demonstrate an understanding of the need for a positive introduction of insurance
• To demonstrate an understanding of the need to march a product to the customer
• To identify buying signals and its needs
• To demonstrate an understanding of sales techniques adopted
• To identify and provide solutions to the campaign customer objections
• To be able to tele-market a general insurance product

Opportunities arises from this course:

The major industries of employment ranges from Marketing Research Companies, Banks, Financial Institutions and Insurance Companies. These industries are growing and there are huge demand for operation staff (including Customer Service Officers/ Telemarketing Specialists) and management positions. This module of telemarketing leverages on the professional certificate / diploma / degree that you pursue. As these growing industries complement with the complexity of customers by launching their new products through tele-marketing. At the end of the course, you will have a good glimpse of these growing industries.

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Coaching and Motivation are set of powerful tools for performance. This interactive 1 day seminar and workshop will show you new ways to improve the productivity, satisfaction, and quality of your employees, coworkers, and yourself. You'll leave with a customized plan for creating an environment that allows those around you to self-motivate and achieve their highest potential. This seminar focus on Characteristics of a Good Coach and the process of coaching with demonstration on sample of coaching and team building.

You'll Discover:

• What motivation is, where it comes from, and how to increase its impact on your organization
• What creates a motivational environment
• That motivation is one of the primary tasks of a leader
• Specific actions you can take to improve morale and motivation in your department and organization
• How to become a positive example of a motivator

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This interactive 1 day workshop and seminar allow you to learn the most effective ways to get results through others through good management practices. Because supervisors get work done through others, they must know how to manage people as well as the work they produce. They also need the ability to get employees to willingly do things they would not do on their own. After exploring the traits of effective supervisors, this popular seminar focuses on the leadership role of supervisors using discussion, exercises, and case studies. The workshop emphasize on Self Development which includes Time Management, Stress Management, Motivating Others, and Negotiation Skill. It also emphasise on being a Global Manager which covers Change and Crisis Management, Risk Management, Managing Across Demographics, Cultures and Nationalities

You'll Learn How To:

• Balance people skills and technical skills
• Get employees to buy in to your organization's vision
• Build consensus
• Enhance the flow of communication
• Build a culture based on mutual trust and respect
• Set priorities
• Deal effectively with conflict

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This 1 day course entails the following learning objective:
• Understand the concepts in project management
• Understand the project management process
• Learn about project management tools and techniques and apply them to real-life projects
• Understand the project management Issues and ways to mitigate

The workshop and seminar focus on project-management concepts, tools and techniques used in a project-management environment, and basic skills required to effectively manage a project and project team. This course also carries some discussions on project management practical application. Who Should Attend: Project managers, Functional managers in a project environment, and Project team members. The seminar and workshop focus on:

• Project Integration
• Scope Management
• Time Management
• Cost Management
• Quality Management
• Human Resource Management
• Communications Management
• Risk Management
• Procurement Management

It also explores the following in detail:
• Scope Change Control
• Earned Value Analysis
• Network Flow Diagramming
• Critical Path Analysis and Management
• Team Development
• Risk Response Planning

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Please email course coordinator for more information (chanwk@smartteam.com.sg).

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This 3 days course entails the following learning objective:
• Acquainted with short term money market trading
• Aware of market terminology and practices in the conduct of money market
• Understand the risks involved
• Familiarize with the pricing, valuation and cash flows of various money transactions

Please email course coordinator for more information (chanwk@smartteam.com.sg).

Download Application Form

Please email course coordinator for more information (chanwk@smartteam.com.sg).

Download Application Form

Please email course coordinator for more information (chanwk@smartteam.com.sg).

Download Application Form

This 3 days course discuss the role of distribution network in marketing strategy adopting different marketing channels and discussion the function of each channel. The seminar extends to the unique of different distribution levels in service and their applications in telecommunication service. After the course, you will be able to design distribution multi-channels system, Analyze group of customers using telecommunication service, Define purpose of distribution network for customer group using different mobile telecommunications service, Divide scope between distribution channels and adopting the same use of policy same for all channels.

You'll Learn How To:

• Manage and develop intermediary distribution channel in telecommunication area
       – Function
       – Intermediary distribution types
       – Pricing strategy
• Implement pricing strategy for intermediary distribution channels
• Manage and develop retail channel in telecommunications areas
       – Retail strategy
       – Pricing strategy

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This 1-day seminar and workshop will highlights what company's should be aiming for is "total marketing". Each person within the organisation should understand the brand values and how the brand can be supported (and damaged). If everyone understands real customer needs and how customers make buying decisions then they will be much better able to serve those customers successfully. Getting a customer is important, but understand the customer is more important. How many people actually why customers don’t buy? The ultimate success is to understand why customers do not buy and making them to be your customer.

A typical non-marketing staff course would include:

• understanding customer needs - even business-to-business purchases have a high emotional content
• the concept of a product – the reason for purchase!
• the buying process - small things matter and first impressions last
• brand - what it is (not just the logo) and why it's important
• customer segments - differing needs, differing solutions; not all customers are the same
• marketing information - collecting, communicating, consuming, commenting
• marketing is a team game
• stake holders in marketing
• organisation involvement in marketing

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This course in the introduction to the Proprietary SmartCall Process for superior Telemarketing performance. SmartCall is an innovative approach towards telemarketing that aim to cultivate telemarketing professional in achieving superior sales closure results, enhanced customer satisfaction and recurring sales opportunities.

The course includes an introduction to General Insurance and other banking financial products, which builds upon an understanding of their variation and development of various techniques in adopting essential skills in their applications. This course will also coach delegates to identify various financial products and their benefits. The delegates will learn basic knowledge of General Insurance and with this knowledge able to identify the uniqueness of various financial products and develop the appropriate selling skills required. The course also includes the preparation in attaining a general insurance certification in Singapore. This course will put delegates into new situations, using as many “real life” campaigns examples, where the creative use of sales skills and knowledge are required.

PROGRAMME AIM

• To provide participants with an overview of the SmartCall process
• To understand the framework of customer service.
• To excel in sales and marketing by applying SmartCall.
• To understand the customer sales transition process and how SmartCall can enhance this process.
• To apply relationship management through telemarketing channels using SmartCall concept.
• To demonstrate an understanding of the need to march the product to the customer
• To develop KPIs to monitor the success achieved by applying smartCall.
• To distinguish between effective and ineffective tactics in different situations.
• To identify the different factors that will contribute towards developing a customer-focus marketing organization.
• To apply marketing mix to optimize demand from product and services.
• To ensure effective telemarketing.

Opportunities arises from this course:

The major industries of employment ranges from Marketing Research Companies, Banks, Financial Institutions and Insurance Companies. These industries are growing and there are huge demand for operation staff (including Customer Service Officers/ Telemarketing Specialists) and management positions. This module of telemarketing leverages on the professional certificate / diploma / degree that you pursue. These growing industries will complement with the complexity of customers by launching their new products through telemarketing. At the end of the course, you will have a good glimpse of these growing industries.

Download Application Form