SmartTeam was established in the year 2000, with core business activities in business consultancy and training. The training team is also formed by a group of qualified and skilled professionals with both academic and practical experience with staggered years in a wide range of industries. We aim to be the leading provider of quality education and training in the Asia Pacific region. To do so, our qualified professionals are committed to deliver quality courses, which will help you to pursue a career advancement or further your technical knowledge. The course will be conducted with real life examples and case studies.

Smartvoice Pte Ltd is formed by a team of call center professionals. The team has many years of experience in call center operations, technicality and business development. The benefits and value-added services provided by Smartvoice summarises into 3 key areas of People, IT & Telecomm infrastructure and Process. These expertises have contributed to the success of Smartvoice by ensuring that we have a strong operation, account management and IT team. Smartvoice Pte Ltd has engraved itself in providing the best to customer, in customer service and results driven. (Website: www.Smartvoice.com.sg )

Smart Team School of Management is a place where creative thinking is welcomed and encouraged. we are a school that takes a genuine interest in our students and we want them to succeed. Our aim is to be a leading provider of quality education and training in the Asia Pacific region, to meet the rapidly changing needs of the knowledge-based economy. Our list of lecturers is also formed by a group of qualified and skilled professionals with both academic and practical experience with staggered years in a wide range of industries. Our qualified professionals are committed to deliver quality courses, which will help you to pursue career advancement or further your knowledge. Classes are conducted with real life examples and case studies. We, at SmartTeam are here to help you succeed. For more information, please contact us at courses@smartteam.com.sg
(Website: www.smartteam.edu.sg )

CMS is the Call Management System developed by Smartvoice and licensed under Smartteam Pte Ltd. The software developed to enhance the process of contacting customers. The software keeps track of call activities between the tele-agents and customers. It also enables the manager to manipulate the activities at one single point that is via the administration login of the system. The software develops a full range of reporting, controls of loading, unloading, activating leads to be utilised. Unique approach in algorithm are derived to effectiveness contact the customers. The word 'effectiveness' often used as a substitute for the word 'good': we go well beyond this simplistic use of the word. You will see that our concept of effectiveness is far more profound and constitutes a well-developed, integrated framework with a strong practical orientation. The practice creates results that are continuous rather than once off. A focus on effectiveness greatly encourages the elimination of wasteful activities that do not produce a contribution to the organisation's economic results. The skill of handling and knowledge of customers are transferable with the campaign and not dependent on any person: they can apply it even when job roles or situations change. The flow of knowledge that at being effective reduces work stress and creates a feeling of well-being. Please contact us for a demo of the call management system. For more information, please contact to Dr Chan Weng Kee (ph-63958766).

WALAH! is a cheer when things get done. Pronounced as “WA-LAH”. Having your very own cheer when “getting things done” – term as “myWalah”. The word “Walah!” is developed with the intention to describe of not just getting your things done, but also getting it done “Leisurely”. myWalah has been established to develop and offer new e-calender. In particular to a shared e-calendar adapted for scheduling events and appointments, and hunting tasks. Businessmen often require assistance for managing their schedule, especially when they are away from their workplaces. Some of these businessmen may further wear different hats in different organizations or have regional responsibilities. There may be more than one assistant to help in managing their schedules. When these businessmen are away from their workplaces, it is difficult to coordinate schedules remotely during these periods, especially when more than two parties are involved in scheduling one person’s calendar. Generally, their assistants may have to disturb their current activities to check their availability while scheduling new events that may conflict with previously scheduled time slots.

Further, when there are needs to plan for a meeting with a group of people, more complications are involved as some of the schedules are kept personally. It is more difficult to check the availability. Moreover, when one is taking part-time courses or taking different modules at an institute/school, it is very frustrating and time consuming to check and match all time schedules from different sets of timetables provided by the institute/school. The popularity of the Internet as a new business calendar platform has challenged marketing academics and practitioners to rethink and re-organise their schedules and appointments as a guiding business philosophy in the emerging digital economy. Visit us at www.mywalah.com.sg